1. Direct Debit Payments

If paying by Direct Debit the payment will be processed on the date specified by the hirer in the agreement or the business day before the specified date if the specified date falls on a weekend or public holiday, unless otherwise advised.

2. Credit and Debit Card Payments

The company accepts payments from MasterCard, Visa and Union Pay credit and debit cards. By the hirer paying for their service by credit or debit card they authorise the company to store the credit or debit card details on file so they can be used for any future amounts charged to the hirer’s account. By selecting the debit or credit card payment method, the hirer confirms:

• they have authority over the credit card or debit card that is being stored with the company
• they authorise the company to charge the elected credit card or debit card with all amounts due on their account as they fall due. They understand that invoiced amounts may vary.
• they agree that the further following terms and conditions will apply to recurring credit card or debit card payments:

Storage of card details

• The company only store the first 6 digits and last 2 digits of the hirer's card. The company place a pre-authorisation hold of $0.01 to verify the card. The hold amount of $0.01 will clear within 7 days.
• The hirer's full card details will be stored with Windcave, a trusted online payment solution provider who stores these details in accordance with their policies. You can view Windcave's policies on their website https://www.windcave.com/.

Use of your card to pay your invoice

• The company will continue to process card payments for amounts the hirer owes to the company as they fall due. The hirer can choose to add as many cards as they want to their account. However, one card must be selected as the default. If there is only one card on file this will always be the default preferred card. The company will use the default preferred card selected by the hirer to process card payments for amounts they owe.
• The Company will notify the hirer the amount payable at least 14 days prior to the due date of the invoice. The payment will be taken from the hirer's preferred card on the due date of the invoice.
• A record of the payment will be available in the hirer's online account after the transaction has been processed.

Declined Transactions

• If the hirer's payment is declined or reversed by their card issuer, the company will try debiting any other credit cards attached to the hirer's account. If there is only one card on file or all other cards fail, the company will contact you.

Updating card details

• The hirer is responsible for ensuring that they update their card details when they receive a replacement card or change card issuers. This can be done by logging into their online account or calling our customer service team.
• If the hirer's card has expired and they have not replaced it with another valid card, the company will still attempt to process your payment, but the hirer should be aware that it may be declined by your card issuer.

3. Changes in the Hirer's Details

The hirer is required to advise the company in advance of any changes in the hirer's details. This includes changes to the location of the bin, hirer's postal address, hirer's email address, hirer's contact telephone numbers and hirer's bank account information if payment is made by direct debit. A fee may be charged if the company is required to shift the bin to the hirer's new address.

4. Ownership

The bin remains the property of the company. If the hirer is in breach of the agreement the company reserves the right to enter the premises to recover the bin and will then require immediate payment of any balance still owing by the hirer.

5. Service and Repair

The company will carry out at their own expense any repairs needed due to normal wear and tear. The hirer will bear the cost of all repairs or replacements other than the normal wear and tear and in particular damage resulting from fire, malicious damage, loss or theft.

6. Charges

The service charge, which includes the rental of the bin, is to be paid whether or not the hirer places the bin at the kerbside for service on the specified collection day. The company reserves the right to vary the service charge on giving prior written notice to the hirer.

7. Term and Renewal

This agreement commences on the date that the Wheelie Bin is first delivered to the Customer's address. The supply of the Services by the Company to the Hirer is governed by these terms and conditions. The term of this agreement is rolling ongoing if the hirer pays by weekly, fortnightly, or monthly direct debit. If the hirer pays by advance payment the term will be for the service period indicated by the hirer's advance payment. These terms and conditions will be considered to be ongoing if the hirer chooses to renew this agreement for an additional service period. Payment for a further service period constitutes the hirer's continued agreement to these terms and conditions.

8. Termination

The hirer can terminate this agreement by one month's written notice, but not within the first three months of service commencement to the company when the hirer pays for their service by weekly, fortnightly, or monthly direct debit. When cancelling, the hirer will be charged a cancellation fee equal to one month's service charge. Termination for wheelie bin services paid in advance will only be refunded to the hirer at the sole discretion of the company. Refunds will only be granted under exceptional circumstances. Exceptional circumstances do not include moving out of the collection area, deciding you do not require the bin any longer, or electing to use a competitor's service. When the hirer moves they are able to transfer the bin to friends or family. Where the company grants a refund for an advance payment service a minimum cancellation fee of $30 will be deducted from the refund calculated by the company. The hirer is responsible for all their obligations under the contract until written/electronic notice is received by the company and the bin is collected by the company. The company reserves the right to terminate the contract at any time without prejudicing any of its rights within the terms of contract. No cancellation fee will be charged when the company cancels the agreement.

9. Renewal Terms

If the hirer chooses to renew this agreement for a further service period, payment is required by the due date given in the company's renewal notice. If the payment is not received by the expiry of the service period, the company reserves the right to collect the wheelie bin and cancel this agreement without prejudice to any other rights the company has under the terms of this agreement.

Authorisation Code: 0318924

I/We authorise you until further notice in writing to debit my/our account with all your amounts which the registered Initiator of the above Authorisation Code may initiate by Direct Debit.

I / We acknowledge and accept that the bank accepts this authority only upon the conditions listed below on this form.

CONDITIONS OF THIS AUTHORITY TO ACCEPT DIRECT DEBITS

1) The Initiator:

a) Has agreed to give advance notice of the net amount of each Direct Debit and the due date of the debiting at least 10 calendar days (but not more than 2 calendar months) before the date when the Direct Debit will be initiated. This notice will be provided in writing (including by electronic means and SMS where the Customer has provided prior written consent (including by electronic means including SMS) to communicate electronically).
The advance notice will include the following message:
“Unless advice to the contrary is received from you by (date*), the amount of $.......... will be directly debited to your Bank account on (initiating date).”
*This date will be at least two (2) days prior to the initiating date to allow for amendment of Direct Debits.

b) May, upon the relationship which gave rise to this Authority being terminated, give notice to the Bank that no further Direct Debits are to be initiated under the authority. Upon receipt of such notice the Bank may terminate this Authority as to future payments by notice in writing to me/us.

c) May, upon receiving written notice (dated after the date of this Authority) from a bank to which I/we have transferred my/our account, initiate Direct Debits in reliance of that written notice and the Authority from the account identified in the written notice.

2) The Customer may:

a) At any time, terminate this Authority as to future payments by giving written notice of termination to the Bank and to the Initiator.

b) Stop payment of any Direct Debit to be initiated under this Authority by the Initiator by giving written notice to the Bank prior to the Direct Debit being paid by the Bank.

3) The Customer acknowledges that:

a) This Authority will remain in full force and effect in respect of all Direct Debits passed to my/our account in good faith notwithstanding my/our death, bankruptcy or other revocation of this Authority until actual notice of such event is received by the Bank.

b) In any event this Authority is subject to any arrangement now or hereafter existing between me/us and the Bank in relation to my/our account.

c) Any dispute as to the correctness or validity of an amount debited to my/our account shall not be the concern of the Bank except in so far as the Direct Debit has not been paid in accordance with this Authority. Any other dispute lies between me/us and the Initiator.

d) Where the Bank has used reasonable care and skill in acting in accordance with this Authority, the Bank accepts no responsibility or liability in respect of:
- The accuracy of information about Direct Debits on Bank statements; and
- Any variations between notices given by the Initiator and the amounts of Direct Debits.

e) The Bank is not responsible for, or under any liability in respect of the Initiator’s failure to give notice in accordance with 1(a) nor for the non-receipt or late receipt of notice by me/us for any reason whatsoever. In any such situation the dispute lies between me/us and the Initiator.

4) The Bank may;

a) In its absolute discretion conclusively determine the order of priority of payment by it of any monies pursuant to this or any other authority, cheque or draft properly signed by me/us and given to or drawn on the Bank.

b) At any time terminate this Authority as to future payments by notice in writing to me/us.

c) Charge its current fees for this service in force from time-to-time.

These terms and conditions are Payments NZ Limited approved and are non-negotiable. Version Jan 2014

Equipment Use

We will hire to the hirer one 80, 120, or 240-litre mobile rubbish container known as a wheelie bin for Residential Waste. The following materials may not be placed in the bin: (a) hot articles such as ashes, (b) liquids, (c) inflammable or hazardous substances, (d) sharp or heavy substances which may puncture the bin, (e) tightly packed with sand, earth, stone or rubble.

The hirer will not fill the bin beyond the level at which the lid will close normally. The maximum weight of the Wheelie bin will not exceed 20 kilograms for an 80L bin, 30 kilograms for a 120L bin and 60 kilograms for a 240L bin. The hirer will not allow the bin to be removed from the property described as the location to be serviced. The hirer will do whatever is necessary to maintain good hygiene of the bin. The hirer will place the bin at the kerbside by 7am on the day of the week known as the collection day. * (excluding special service contract options)

In the event that a request is made for a change in bin size, whether it involves an increase or decrease in service capacity, a service change fee of $30.00 shall be applicable.

Customer is liable for additional charges if the bin is contaminated beyond acceptable levels or prohibited materials are found in bins.

Equipment Use

We will hire to the hirer one 240 litre wheelie bin for Green Waste removal. The following materials may not be placed in the bin: No Flax, Bamboo, branches over 100mm in diameter, Cabbage tree leaves, Soil, Plant pots, Food scraps, or Domestic or hazardous waste to be placed in Green Waste bin.

The hirer will not fill the bin beyond the level at which the lid will close normally. The maximum weight of the Wheelie bin will not exceed 60 kilograms for a 240L bin. The hirer will not allow the bin to be removed from the property described as the location to be serviced. The hirer will do whatever is necessary to maintain good hygiene of the bin. The hirer will place the bin at the kerbside by 7am on the day of the week known as the collection day. * (excluding special service contract options)

In the event that a request is made for a change in bin size, whether it involves an increase or decrease in service capacity, a service change fee of $30.00 shall be applicable.

Under special circumstances, there may be some instances where recyclable product may be required to be disposed at landfill instead of being recycled due to contamination, processing limitations, market conditions, or operating limitations. Customer is liable for additional charges if recyclable material is contaminated beyond acceptable levels or prohibited materials are found in bins.

Equipment Use

We will hire to the hirer one 55-litre crate or 120-litre wheelie bin or 240L wheelie bin. For crates, only glass bottles and jars are acceptable for our recycling services. For wheelie bins the following are acceptable for our recycling services: cardboard, paper, magazines, newspapers, shredded paper, plastics (1, 2, and 5), scrap metals, tin cans, aluminium cans.

The hirer will not fill the bin beyond the level at which the lid will close normally. The maximum weight of the Wheelie bin will not exceed 20 kilograms for an 80L bin, 30 kilograms for a 120L bin and 60 kilograms for a 240L bin. The hirer will not allow the bin to be removed from the property described as the location to be serviced. The hirer will do whatever is necessary to maintain good hygiene of the bin. The hirer will place the bin at the kerbside by 7am on the day of the week known as the collection day. * (excluding special service contract options)

In the event that a request is made for a change in bin size, whether it involves an increase or decrease in service capacity, a service change fee of $30.00 shall be applicable.

Under special circumstances, there may be some instances where recyclable product may be required to be disposed at landfill instead of being recycled due to contamination, processing limitations, market conditions, or operating limitations. Customer is liable for additional charges if recyclable material is contaminated beyond acceptable levels or prohibited materials are found in bins.

1. The terms and conditions contained herein will be deemed to have been agreed to by the hirer by the use of the bin.
2. Each Skip Bin has a weight allowance that is included in the price the hirer pays. The hirer will be made aware of this allowance during the order process. Any excess weight over the allowance will be charged additionally. The hirer agrees to pay any excess weight charges incurred which will be automatically charged to the original payment method upon disposal of the excess material. Excess weight charges will be based upon the applicable tip fees in the region.
3. Access to the Skip Bin placement location must be clear of obstruction for 3 metres wide and 4.1 metres high. This includes (but is not limited to) trees, overhanging branches, power lines, phone lines, and buildings.
4. Skip Bins cannot be placed on the roadside or on footpaths without a council permit. If you do not follow council regulations you may be liable for any charges incurred to move your bin from an “unpermitted” position. Please contact your local council for more information on getting a permit for a Skip Bin placed on public land.
5. The hirer is responsible for all waste placed in a Skip Bin on public land.
6. Skip Bin delivery and collection can occur anytime between 6am and 6pm on delivery or collection days.
7. The hirer undertakes not to overload the Skip Bin. Skip Bins are not to be loaded any higher than the sides of the Skip Bin and are to be filled in such a manner as to prevent contents from falling from the bin during removal or while in transit.
8. The maximum weight allowable in a Skip Bin is 4.0 tonnes. The hirer acknowledges that they will not load the Skip Bin beyond this limit.
9. The bin will not be used for any other purpose than for waste materials excluding: tyres, TVs, monitors, fridges, microwaves, polystyrene, asbestos, dead animals, dangerous or hazardous waste including but not limited to flammable or explosive products, car batteries, gas bottles, liquids, paints, or any other items deemed by the proprietor to be hazardous or unable to be disposed of at landfill.
10. Cleanfill is defined as concrete, rocks, bricks, asphalt, clay, sand, dirt and ceramic tiles. No other waste can be placed in a cleanfill Skip Bin. General weight fees will apply to mixed waste bins.
11. The hirer will observe and comply with all statutes, regulations and requirements governing the use of a Skip Bin.
12. The hirer will pay to the proprietor:

• The Skip Bin hire charges as agreed at time of hire, prior to delivery of Skip Bin.
• Any excess weight charges incurred.
• Any charges for extra days.
• Any charges incurred for movement of Skip Bin from an ‘unpermitted’ location.
• Any costs incurred in collecting unpaid charges will be borne by the hirer.

13. The hirer absolves the proprietor of any damages arising from any incidents involving the Skip Bin.

14. In the event that excess weight charges cannot be recovered through retrospective methods, additional upfront charges may be incurred to cover these fees.

15. Under special circumstances, there may be some instances where recyclable product may be required to be disposed at landfill instead of being recycled due to contamination, processing limitations, market conditions, or operating limitations. Customer is liable for additional charges if recyclable material is contaminated beyond acceptable levels or prohibited materials are found in bins.

1. The terms and conditions contained herein will be deemed to have been agreed to by the hirer by the use of the Jumbo Bag.

2. Jumbo Bags cannot be placed on the roadside or on footpaths without a council permit. If you do not follow council regulations you may be liable for any charges incurred to move your bag from an “unpermitted” position. Please contact your local council for more information on getting a permit for a Jumbo Bag placed on public land.

4. The hirer is responsible for all waste placed in a Jumbo Bag on public land.

5. Jumbo Bag delivery and collection can occur anytime between 6am and 6pm on delivery or collection days.

6. The hirer undertakes not to overload the Jumbo Bag. Jumbo Bags are not to be loaded any higher than the sides of the Jumbo Bag and are to be filled in such a manner as to prevent contents from falling from the bag during removal or while in transit.

7. The bag will not be used for any other purpose than for waste materials excluding: tyres, TVs, monitors, fridges, microwaves, polystyrene, asbestos, dead animals, dangerous or hazardous waste including but not limited to flammable or explosive products, car batteries, gas bottles, liquids, paints, or any other items deemed by the proprietor to be hazardous or unable to be disposed of at landfill.

8. Cleanfill is defined as concrete, rocks, bricks, asphalt, clay, sand, dirt, and ceramic tiles. No other waste can be placed in a cleanfill Jumbo Bag. General weight fees will apply to mixed waste Jumbo Bags.

9. The hirer will observe and comply with all statutes, regulations and requirements governing the use of a Jumbo Bag.

10. The hirer will pay to the proprietor:

• Any charges incurred for movement of the Jumbo Bag from an ‘unpermitted’ location.

• Any costs incurred in collecting unpaid charges will be borne by the hirer.

11. The hirer absolves the proprietor of any damages arising from any incidents involving the Jumbo Bag.

12. Under special circumstances, there may be some instances where recyclable product in recycling Jumbo Bags may be required to be disposed at landfill instead of being recycled due to contamination, processing limitations, market conditions, or operating limitations. Customer is liable for additional charges if the Jumbo Bag is contaminated beyond acceptable levels or prohibited materials are found in the bags.

13. Jumbo Bag positioning requirements

• Do not place under a tree or within 4 metres of a tree branch
• Do not place within 4 metres of a phone line or power line
• Collection trucks require a height clearance of 9 metres
• Place your Jumbo Bag no more than 3 metres from the kerb or driveway (The Jumbo Bag must be within your property boundary)
• The driveway access must be minimum of 3 metres wide for the collection truck to enter. Ensure access to the Jumbo Bag is clear and flat
• Please be aware, we cannot collect overfilled, incorrectly positioned, or damaged Jumbo Bags.