Wheelie bins are available in three sizes:

• 80 Litre (small): Ideal for a 1-2 person household.
  Holds approximately: 1.3 x 60L rubbish bags.
  
  
• 120 Litre (medium): Suitable for a 2-3 person household.
  Holds approximately: 2 x 60L rubbish bags.
  
  
• 240 Litre (large): Recommended for households with 3 or more members.
  Holds approximately: 4 x 60L rubbish bags.

Choose the bin size that best suits your household's waste disposal needs. These estimates provide a handy reference for how much waste each bin can accommodate.

To ensure timely collection, kindly position your bin by the kerbside no later than 7:00 AM on the scheduled collection day.

Many of our customers find it convenient to place their wheelie bins out the night before, which is a great advantage of a wheelie bin as pests cannot get into the rubbish.

There are three common reasons why your bin might not have been emptied:

Late Placement: If your bin was set out after the truck completed its rounds on your street, it may not have been collected. All bins should be placed at the kerbside by 7:00 AM on the collection day. Our trucks are equipped with GPS tracking, enabling us to monitor collection times accurately.

Prohibited Content: If your bin contains items that are not permitted, it might not be emptied. For information on acceptable items, please refer to the "What can I/can't I put in my bin?" section.

Payment Issue: In cases where your bin service has not been paid for, it might not be emptied. This can occur if your direct debit payment fails (for direct debit payment method) or if your renewal invoice hasn't been paid (for advance payment method).

Your general waste wheelie bin is intended for most household general waste. However, please note that the following items should not be placed in the bin:

• Concrete
• Stones
• Steel
• Wood
• Hot ashes
• Liquids
• Dead animals
• Dirt or sand
• Hazardous or flammable materials

To ensure the appropriate use of the bin, kindly refrain from disposing of these restricted items. Should you have inquiries about specific materials, feel free to contact us for further guidance.

Yes, you have the option to modify your bin size. Reach out to our team for assistance by using the "Contact Us" form above.

We take care of costs associated with normal wear and tear on your bin. However, you'll be responsible for expenses related to malicious damage, such as fire, loss, or theft. It's important to note that if your bin is stolen, it won't be functional at any other location.

Absolutely, you can take your bin with you when you move to an area covered by our service.

To ensure seamless service continuation you will need to in touch with your local branch to update your address information. This ensures that your bin will continue to be serviced at your new location.

You can find the contact details of your local branch at the top of the page.